Respectful Communication
We expect all users, customers, and team members to communicate with respect and professionalism, whether online, over the phone, or in person.
No hate speech, harassment, or abusive language
No discrimination based on race, ethnicity, nationality, religion, gender identity, sexual orientation, age, or disability
Constructive feedback and customer concerns should be shared politely and respectfully
Ethical Use of Services
Travel Exchange provides services that span global travel and digital infrastructure. We ask all users to:
Use our services legally and responsibly
Provide accurate and honest information when booking or registering
Respect the terms and conditions of our partners (airlines, hotels, rental agencies, financial services, etc.)
Avoid exploiting or manipulating platform features for personal or commercial gain
Security and Privacy
We take data protection seriously and ask our users to do the same:
Do not attempt to gain unauthorized access to user accounts or internal systems
Protect your login credentials and personal information
Report suspicious activity or potential security breaches immediately
Zero Tolerance for Fraud
We do not tolerate:
Payment fraud
False claims or chargebacks
Use of fake identities or documents
Misuse of promotional offers or referral programs
Any fraudulent activity will result in immediate account suspension and possible legal action
Partner and Vendor Conduct
All our business partners, affiliates, and vendors must adhere to professional standards:
Deliver services as advertised and agreed
Comply with applicable laws and industry best practices
Respect customer rights, feedback, and privacy
Diversity and Inclusion
Travel Exchange supports a culture of diversity. We celebrate differences in backgrounds, experiences, and ideas:
We promote equal access to travel and digital services for all users
We strive to create an inclusive space where everyone feels welcome and heard
We provide accessible services whenever possible and encourage feedback to improve further
Environmental and Social Responsibility
We encourage all users and partners to:
Choose sustainable travel options when available
Minimize waste and environmental impact while travelling
Support local communities and ethical tourism practices
Reporting Violations
If you experience or witness behaviour that violates this Code of Conduct, please contact our support team at:
info@travelexchange.com
We investigate all reports confidentially and take appropriate action.
Enforcement
Travel Exchange reserves the right to:
Suspend or terminate accounts violating this Code
Refuse service to individuals or organizations that breach our standards
Work with authorities if a legal breach has occurred
